The Internet is a two-edged sword for public, academic, and school libraries Along with unprecedented levels of access to information, it has also brought unprecedented controversy And, if libraries have received positive publicity for being early adopters of this information-sharing technology, they have received equally negative publicity оеэкы for being perceived as having introduced harmful materials into the community This book examines how to successfully "manage" the Internet controversy by communicating in a planned and consistent way with trustees, community leaders, governing officials, staff, and the press Chapter authors include: Judith Krug, Nancy Kranich, Candy Morgan, Gordon Conable, Ann Symons, Patricia Schuman, Carolyn Caywood, M Ellen Jay, and Sarah Long.  PlayStaISBN 155570395X.